How to make a claim

Reporting a home emergency is simple

Firstly Please make sure that the policy holder Is the person making the call as this could delay your claim. Please check that your emergency is covered under the terms and conditions of your policy and make a note of the policy number and the postcode of the property covered in the schedule.

Secondly call our 24/7 UK based emergency helpline on 01977 791849

And finally please provide details about the emergency to the best of your ability for example boiler make and model if referring to a boiler breakdown, time of incident and any other relevant factor.

That’s it, one of our team will verify your policy is in place and if so arrange for a fully qualified local tradesman to visit your property and carry out the necessary repairs.

Once repairs have been carried out we will directly settle the cost of the call-out, parts and labour charges up to the value shown in your policy schedule.